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Writer's pictureEsther Dietrichsen-Farley

Why Employee Wellbeing Needs a Personal Touch: The Case for a Dedicated Counsellor

Updated: Oct 15


Employee speaking to in-house counsellor

We’re all familiar with the standard Employee Assistance Programme (EAP)—it’s well-intentioned, accessible, and offers a valuable first line of support. But for many employees, EAPs often don’t go deep enough. They offer a range of services, but sometimes what’s missing is that personal connection—the feeling that someone is there for you, understanding your specific situation, and providing ongoing support. This is where a dedicated workplace counsellor can truly make a difference.


The Benefits and Limitations of EAPs

EAPs are an excellent starting point for companies wanting to support their employees’ mental health. They typically offer resources such as counselling, legal advice, and financial guidance. However, these services often focus on short-term, solution-focused interventions. While this can be useful for some, others may feel they need something more in-depth and consistent. Research shows that ongoing, person-centred support can improve mental health outcomes for employees, helping them manage challenges like stress, burnout, and relationship issues over the long term.


Why Choose a Dedicated Counsellor?

Unlike an EAP, a dedicated workplace counsellor becomes an integral part of your company’s culture. They can develop a deep understanding of your team, fostering trust and offering tailored support. The benefit of this is twofold: the counsellor can work more effectively, and employees feel genuinely supported and understood. Research from the Chartered Institute of Personnel and Development (CIPD) highlights that trusted, personalised mental health support leads to improved employee engagement and productivity.


Importantly, at The Farley, all sessions are entirely confidential. The counsellor is there for the employee, to help navigate stress, anxiety, relationship struggles, and more, without any pressure or judgement.


How This Approach Transforms Employee Wellbeing

When employees have consistent access to a dedicated counsellor, they’re more likely to seek support for their personal and professional challenges. Instead of waiting until stress or burnout becomes overwhelming, they can address concerns early, with someone who knows their circumstances and can offer continuity of care. This can help reduce absenteeism, improve job satisfaction, and even strengthen workplace relationships.

Additionally, employees feel more comfortable discussing ongoing concerns, whether it’s anxiety, workplace stress, or personal struggles like navigating a life transition. Having someone available who’s dedicated to their wellbeing—not just ticking a box for compliance—makes all the difference.


Conclusion: A Tailored Approach for Better Mental Health

At The Farley (www.thefarley.co.uk), we understand that mental health is deeply personal, and so is the support you need. Whether it’s relationship therapy, therapy for stress, or simply needing someone to talk to, our person-centred approach offers employees something more than the standard EAP: real, empathetic support that leads to lasting change. Confidential, tailored, and compassionate—we’re here for your team.

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